Something Nice For Kids wants you to be 100% happy with your purchase.

Your experience with us should be special because we want you to always come back for more shopping and also tell your friends about us (well, OK sometimes!!).

Our policy  

If you are not happy, we will gladly exchange/refund your purchase within 14 days of receiving your order. What's the catch? You need to make sure that the product you are returning is in a new and unused condition. 

What if I change my mind or the item I bought was for a gift? 

If you have changed your mind or you bought the item as a gift for someone and its the wrong size, we will gladly accept exchanges for other products or sizes in the something nice for kids collection, but cannot issue a refund. Please contact Customer Care for more information.

Your purchase was custom made?

Your custom made experience should be special. Each custom made item and designer is assessed for their level of workmanship and quality. We will not permit poor quality custom made items to leave our premises, we will notify you by email if this happens.

If once you receive your custom made order, you find that it still doesn't fit, we will try to accomodate you by either offering an exchange for another item in the Something Nice For Kids Collection or issue you a credit for 50% of the cost of the item. Please contact Customer Care for more information.

You bought a personalised art canvas?

All care is taken to ensure that your personalised canvas arrives in a good condition. Personalised canvases cannot be returned for exchange or refund. Non-personalised canvases can be returned for a refund/exchange providing they are received at Customer Care in a new and unused condition.

What is the process to return your purchase?

1. Contact the Customer Care team at contact us. Fill in your first and last name, your email adress and your request for returning your purchase.
2. Customer Care will prepare a Returns Advice number and send it to your nominated email address.
3. When the goods are received in their new and unused condition with the returns advice, Customer Care will confirm our receipt of your return and then issue you with a refund/exchange.

Please keep the tote bag your order comes in. This is our small gift to you from Something Nice For Kids.

Where to return the purchase?

Simply attach the Returns Advice and post in a weather proof envelope by Australia Post to:

Customer Care
Something Nice For Kids
PO Box 137
Ramsgate NSW 2217
Australia